Last updated 11 September 2026
Short version: before we start building, your money comes straight back. After the batch is in your vault, it is yours and the sale is final.
Change your mind, get cold feet, realise you sent the wrong brief. Email orders@agencyovernight.com before your batch is delivered and we refund 100 percent, no questions, back to the card you paid with. It lands in five to ten business days depending on your bank.
Once the files are in your vault you have the whole batch, and files cannot be un-downloaded. So delivered batches are final sale. That is the trade that keeps one flat price at one flat price.
That is different, and we fix it. If a batch shows up with your logo mangled, the wrong brand colors, garbled text, or creatives that plainly do not match the brief you submitted, reply to your delivery email inside 7 days and point at what is broken. We rebuild those creatives free. If we cannot make it right, you get your money back.
We build creative, we do not run your account. So performance is not a refund case: how an ad does depends on your offer, your budget, your targeting, your landing page and the auction on the day. We also cannot refund because a platform rejected an ad under rules it changed this week.
We tell you this up front rather than after you ask.
Just email us first. Every problem we have ever had was fixable in one reply, and a chargeback takes your bank two months to do what we can do this afternoon.
Refund requests, rebuild requests, anything: orders@agencyovernight.com. Include your PIN if you have one.